Terms and Conditions

Effective Date: [Insert Date]

These Terms and Conditions (“Terms”) govern your use of Minerra’s website, products, and services. By accessing or using Minerra’s website or purchasing products from Minerra, you agree to comply with these Terms. If you do not agree with any part of these Terms, please do not use our services or website.

1. Definitions

Company: Refers to Minerra (Pty) Ltd.
User/Customer/Client: Refers to any individual, company, or entity accessing Minerra’s website or purchasing products/services.
Products: Refers to mining equipment, spare parts, and other materials sold by Minerra.
Services: Refers to consultancy, repair, maintenance, and other technical support provided by Minerra.

2. General Terms

Minerra reserves the right to modify or update these Terms at any time. Changes will be effective immediately upon being posted on the website. It is your responsibility to review these Terms periodically. Continued use of the website or services after any changes will constitute acceptance of the updated Terms.

3. Product Orders and Payments

Ordering: All orders placed through our website, phone, or email are subject to availability and acceptance. Minerra reserves the right to refuse any order.
Pricing: All prices listed are in [Insert Currency] and exclude applicable taxes, shipping, or duties unless stated otherwise.
Payment: Payment must be made prior to dispatch unless otherwise agreed. Payment options include [List Payment Methods, e.g., Bank Transfer, Credit Card]. Any failure to make timely payments will result in delayed dispatch or cancellation of the order.

4. Delivery and Shipping

Shipping: Products will be shipped to the address provided by the customer. Estimated shipping times vary based on location. Delivery times are estimates and not guaranteed. Minerra is not liable for any delays caused by factors outside its control.
Risk of Loss: Risk of loss or damage to products passes to the customer upon delivery.
Shipping Costs: Customers are responsible for all shipping, handling, and applicable customs fees unless otherwise agreed upon.

5. Returns, Refunds, and Cancellations

Returns: Minerra accepts returns for defective products within 30 days of delivery. Products must be in their original packaging and condition. Contact Minerra for return authorization prior to shipping.
Refunds: Refunds will be processed upon receipt and inspection of returned products. Refunds are only available for defective items or shipping errors.
Cancellations : Orders can be canceled before dispatch, subject to a cancellation fee if applicable. Cancellations after shipment will not be accepted.

6. Product Warranty

Warranty: Minerra warrants that products are free from defects in material and workmanship under normal use and service for a period of [Warranty Period, e.g., 12 months] from the date of delivery.
Exclusions: : Warranty does not cover damage due to improper use, mishandling, unauthorized modifications, or wear and tear.
Claims: Claims under warranty must be reported to Minerra in writing within the warranty period.

7. Limitation of Liability

Minerra is not liable for any indirect, incidental, special, or consequential damages arising from the use of products, services, or the website. Our total liability for any claim related to these Terms or the sale of products will not exceed the purchase price of the products.

8. Force Majeure

Minerra will not be liable for delays or failure to perform any obligations due to causes beyond our control, including but not limited to natural disasters, acts of war, labor disputes, and supply chain interruptions.

9. Intellectual Property

All intellectual property rights in Minerra’s website, branding, product descriptions, and other materials are owned by or licensed to Minerra. You may not use any of our intellectual property without prior written consent.

10. User Conduct

You agree to use Minerra’s website and services in accordance with these Terms, all applicable laws, and not to:

11. Confidentiality

Both parties agree to maintain the confidentiality of all proprietary and confidential information exchanged in connection with the provision of products or services, unless disclosure is required by law.

12. Governing Law and Dispute Resolution

These Terms are governed by the laws of [Insert Jurisdiction, e.g., South Africa]. Any disputes arising under these Terms shall be resolved by arbitration in accordance with [Insert Arbitration Rules]. The venue for arbitration will be South Africa.

13. Indemnity

You agree to indemnify and hold Minerra, its affiliates, employees, and agents harmless from any claims, damages, or expenses arising from your violation of these Terms or misuse of Minerra’s products or services.

14. Termination

Minerra may terminate your access to the website or services without notice if you violate these Terms. Upon termination, you must cease all use of our website and products.

15. Severability

If any provision of these Terms is found to be invalid or unenforceable by a court, the remaining provisions will remain in full force and effect.

16. Contact Information

For any questions or concerns regarding these Terms, you can contact Minerra at:

Minerra (Pty) Ltd
284 oak avenue Ferndale, Randburg, 2194
Phone: 010 065 2667
Email: sales.m@minerra.co.za